tag:status.noip.com,2005:/historyNo-IP Status - Incident History2024-03-28T11:40:13-07:00No-IPtag:status.noip.com,2005:Incident/203204072024-03-21T15:02:01-07:002024-03-21T15:02:01-07:00Connection failures with Dynamic Update API<p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>15:02</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>13:46</var> PDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>10:26</var> PDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>08:06</var> PDT</small><br><strong>Investigating</strong> - We are currently investigating reports of dynamic updates failing intermittently with the error "Failed to Retrieve IP Address”.</p>tag:status.noip.com,2005:Incident/198708972024-01-30T16:28:19-08:002024-01-30T16:28:19-08:00Dynamic Updates Failing to Update<p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>16:28</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>15:06</var> PST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>14:55</var> PST</small><br><strong>Investigating</strong> - We are currently investigating and issue with dynamic updates failing intermittently on update.</p>tag:status.noip.com,2005:Incident/194803362023-12-19T07:21:36-08:002023-12-19T07:21:36-08:00Hostnames on webhop.me failing to resolve<p><small>Dec <var data-var='date'>19</var>, <var data-var='time'>07:21</var> PST</small><br><strong>Resolved</strong> - The issue affecting hostanmes on webhop.me has been resolved. As DNS is cached, customers with hostnames on webhop.me may still be cached with old DNS records until the recursive DNS servers are updated.</p><p><small>Dec <var data-var='date'>19</var>, <var data-var='time'>07:05</var> PST</small><br><strong>Identified</strong> - We have identified the issue was caused by one our 3rd party domain registration partners for the domain webhop.com. We are working with them to resolve the issue.</p><p><small>Dec <var data-var='date'>19</var>, <var data-var='time'>06:48</var> PST</small><br><strong>Investigating</strong> - We are currently investigating reports that hostnames on the webhop.me domain are failing to resolve. We are working hard to identify the issue and will provide an update as soon as possible.</p>tag:status.noip.com,2005:Incident/177525872023-07-03T19:53:17-07:002023-07-03T19:53:18-07:00Delays Processing Dynamic DNS Updates<p><small>Jul <var data-var='date'> 3</var>, <var data-var='time'>19:53</var> PDT</small><br><strong>Resolved</strong> - We have observed stabilization processing Dynamic DNS updates from our queue. All systems are operational at this time.</p><p><small>Jul <var data-var='date'> 3</var>, <var data-var='time'>14:55</var> PDT</small><br><strong>Monitoring</strong> - We have resolved the issue that caused saturation of our Free and Enhanced Dynamic DNS update queue. At this time, all new updates are being processed in real-time. <br /><br />Updates for Plus Managed DNS service were not affected. <br /><br />Between 11:45 PM Pacific on 7/2/2023 and 2:00 PM Pacific on 7/3/2023, Dynamic DNS updates were received by our servers, however, our queue that pushes these updates to DNS fell behind. After several attempts to get the queue back in sync, It became apparent that in order to recover the queue we would have to delete records from the queue. <br /><br />Now that the queue has recovered, the majority of Dynamic DNS updates that did not make it to DNS will self-recover when a dynamic update client sends its next update.<br /><br />If your hostname is out of sync with what is displayed on the NoIP.com website compared to DNS you can also manually submit an update. To do so login to your No-IP account go to “My Services”, “DNS Records” find the hostname out of sync, click “Modify” then “Update Hostname”. Once updated you should see the hostname resolving to the correct target within 60 seconds. If you do not, you may need to flush your DNS recursive cache. <br /><br />We’re working to validate that all updates during the event are processed to ensure we’re resolving to the most recent DNS update that we received. However, if you need your hostname to be updated immediately please update your hostname through our website, NoIP.com. <br /><br />We sincerely apologize for the impact this may have caused you.</p><p><small>Jul <var data-var='date'> 3</var>, <var data-var='time'>13:20</var> PDT</small><br><strong>Identified</strong> - Update: We are continuing our mitigation efforts and have reduced the backlog of Dynamic DNS updates by 90%, however, we are still experiencing delays in processing inbound update requests. We will provide another update as our mitigation efforts progress.</p><p><small>Jul <var data-var='date'> 3</var>, <var data-var='time'>09:46</var> PDT</small><br><strong>Update</strong> - We are working diligently to process the backlog of Dynamic DNS updates. As we continue to mitigate the issue, we'll provide more updates as they become available.</p><p><small>Jul <var data-var='date'> 3</var>, <var data-var='time'>06:37</var> PDT</small><br><strong>Investigating</strong> - We are investigating reports of delays in processing Dynamic DNS updates causing some Dynamic DNS names to resolve to previous IP addresses. We will provide an update once we have more information.</p>tag:status.noip.com,2005:Incident/174540022023-06-02T09:37:40-07:002023-06-02T09:37:40-07:00Intermittent performance issues on noip.com<p><small>Jun <var data-var='date'> 2</var>, <var data-var='time'>09:37</var> PDT</small><br><strong>Resolved</strong> - We have implemented a fix for the issue that was affecting one of our web servers. All systems are operational.</p><p><small>Jun <var data-var='date'> 2</var>, <var data-var='time'>08:56</var> PDT</small><br><strong>Monitoring</strong> - We have implemented a temporary fix and have confirmed that noip.com is reachable from all web servers again. We'll continue to monitor as we implement a permanent fix.</p><p><small>Jun <var data-var='date'> 2</var>, <var data-var='time'>08:23</var> PDT</small><br><strong>Identified</strong> - After further investigation, we believe specific IPs cannot reach noip.com, while other IPs are not experiencing any issues. We are working to mitigate this issue.</p><p><small>Jun <var data-var='date'> 2</var>, <var data-var='time'>07:40</var> PDT</small><br><strong>Investigating</strong> - We are currently investing reports of intermittent performance issues on noip.com. We'll provide an update when we have more information.</p>tag:status.noip.com,2005:Incident/174470942023-06-01T15:36:16-07:002023-06-01T15:36:17-07:00Degraded performance on noip.com<p><small>Jun <var data-var='date'> 1</var>, <var data-var='time'>15:36</var> PDT</small><br><strong>Resolved</strong> - We have mitigated the issue affecting performance on noip.com. All systems are operational.</p><p><small>Jun <var data-var='date'> 1</var>, <var data-var='time'>15:07</var> PDT</small><br><strong>Investigating</strong> - We are currently experiencing degraded performance on the noip.com website. We are working to mitigate the issue and will have an update shortly.</p>tag:status.noip.com,2005:Incident/174438532023-06-01T10:40:10-07:002023-06-01T10:40:11-07:00500 Errors on noip.com<p><small>Jun <var data-var='date'> 1</var>, <var data-var='time'>10:40</var> PDT</small><br><strong>Resolved</strong> - The website is now stable and all systems are operational.</p><p><small>Jun <var data-var='date'> 1</var>, <var data-var='time'>09:05</var> PDT</small><br><strong>Monitoring</strong> - We have mitigated the issue causing intermittent 500 errors on noip.com. We will continue to monitor the situation.</p><p><small>Jun <var data-var='date'> 1</var>, <var data-var='time'>08:30</var> PDT</small><br><strong>Investigating</strong> - We are currently investing intermittent 500 errors on noip.com. We will provide an update when we have more information.</p>tag:status.noip.com,2005:Incident/172928102023-05-18T11:30:20-07:002023-05-18T11:30:21-07:00No-IP Schedule Maintenance of Basic and Advanced Monitoring<p><small>May <var data-var='date'>18</var>, <var data-var='time'>11:30</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>May <var data-var='date'>18</var>, <var data-var='time'>11:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>May <var data-var='date'>18</var>, <var data-var='time'>09:35</var> PDT</small><br><strong>Scheduled</strong> - Our Basic and Advanced Monitoring will be down for scheduled maintenance. During that time, monitoring services will not work. This maintenance should only take 30 minutes. We will update once the maintenance is finished and service is restored.</p>tag:status.noip.com,2005:Incident/172713802023-05-16T17:24:19-07:002023-05-16T17:24:21-07:00Delays Issuing New SSL Certificates<p><small>May <var data-var='date'>16</var>, <var data-var='time'>17:24</var> PDT</small><br><strong>Resolved</strong> - All impacted SSL requests have processed and validated. All systems are operational.</p><p><small>May <var data-var='date'>16</var>, <var data-var='time'>16:48</var> PDT</small><br><strong>Monitoring</strong> - We have released a fix to production that fixes the delays validating and issuing new SSL certificates. We are now working on fixing the SSL requests that are currently stuck in a pending state.</p><p><small>May <var data-var='date'>16</var>, <var data-var='time'>16:26</var> PDT</small><br><strong>Identified</strong> - We have identified a change in our SSL vendor's API that caused delays issuing new SSL certificates. We are working on deploying a fix and should have a resolution shortly.</p><p><small>May <var data-var='date'>16</var>, <var data-var='time'>15:12</var> PDT</small><br><strong>Investigating</strong> - We are currently investigating intermittent delays issuing new SSL certificates from our SSL vendor. We are working to identify the issue and we'll provide an update when we have more information.</p>tag:status.noip.com,2005:Incident/164963472023-03-29T09:09:11-07:002023-03-29T09:09:12-07:00Impacted Services for POP3 and IMAP Email Services<p><small>Mar <var data-var='date'>29</var>, <var data-var='time'>09:09</var> PDT</small><br><strong>Resolved</strong> - The issue preventing email users from logging into webmail has been identified and resolved.</p><p><small>Mar <var data-var='date'>29</var>, <var data-var='time'>08:54</var> PDT</small><br><strong>Investigating</strong> - No-IP's third party email provider is reporting an issue preventing some email customers from logging into Webmail. We will update as we learn more from our email provider</p><p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>16:45</var> PDT</small><br><strong>Monitoring</strong> - No-IP's third party email provider has resolved the issue preventing customer from receiving emails and emails are starting to deliver. We are monitoring the situation and will update as we learn more</p><p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>11:59</var> PDT</small><br><strong>Identified</strong> - Customers are experiencing degraded email services as a result of the email migration and maintenance activities. Customers may receive duplicate emails or may not be able to receive emails at this time. We are currently working with our third party email provider to get these issues resolved. We will provide an update when we learn more.</p><p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>08:41</var> PDT</small><br><strong>Monitoring</strong> - Migration has been completed and customers should be experiencing a return to normal email operation. We will continue to monitor the situation.</p><p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>09:17</var> PDT</small><br><strong>Investigating</strong> - No-IP's third party email provider is performing migration and maintenance services. As a result customers using our email services may experience duplicate emails, missing older emails, and possible delays in receiving emails. These issues are know and are being worked on. We will provide an update when we learn more.</p>tag:status.noip.com,2005:Incident/164961562023-03-13T12:00:00-07:002023-03-14T09:06:51-07:00Planned Maintenance - All Hosted Email Services<p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>12:00</var> PDT</small><br><strong>Resolved</strong> - No-IP's hosted email vendor will be undergoing scheduled maintenance. During this maintenance customers may experience, duplicate emails, missing old messages, and possible delays on receiving. These issues are known and are being worked on.</p>tag:status.noip.com,2005:Incident/159336232023-01-26T23:00:39-08:002023-01-26T23:00:40-08:00Planned Maintenance - All Hosted Email Services<p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>23:00</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>21:00</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>08:36</var> PST</small><br><strong>Scheduled</strong> - No-IP's hosted email vendor will be undergoing scheduled maintenance. During this maintenance customers may temporarily get disconnected from webmail, POP3/IMAP services.</p>tag:status.noip.com,2005:Incident/158170042023-01-11T01:16:14-08:002023-01-11T01:16:15-08:00System Emails and Transactions<p><small>Jan <var data-var='date'>11</var>, <var data-var='time'>01:16</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>11</var>, <var data-var='time'>00:46</var> PST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jan <var data-var='date'>11</var>, <var data-var='time'>00:19</var> PST</small><br><strong>Investigating</strong> - We are currently investigating issues that are affecting system emails, transactions and degraded performance on No-IP.com website.</p>tag:status.noip.com,2005:Incident/127205672022-11-04T16:00:01-07:002022-11-04T16:00:02-07:00NoIP.com Website Inaccessible<p><small>Nov <var data-var='date'> 4</var>, <var data-var='time'>16:00</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'> 4</var>, <var data-var='time'>14:59</var> PDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Nov <var data-var='date'> 4</var>, <var data-var='time'>14:55</var> PDT</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Nov <var data-var='date'> 4</var>, <var data-var='time'>14:55</var> PDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Nov <var data-var='date'> 4</var>, <var data-var='time'>14:36</var> PDT</small><br><strong>Investigating</strong> - We are currently investigating the issue.</p>tag:status.noip.com,2005:Incident/115130352022-10-05T20:30:32-07:002022-10-05T20:30:33-07:00Connection failures with dynupdate service<p><small>Oct <var data-var='date'> 5</var>, <var data-var='time'>20:30</var> PDT</small><br><strong>Resolved</strong> - We have mitigated the disruption to dynupdate and all systems are operational at this time.</p><p><small>Oct <var data-var='date'> 5</var>, <var data-var='time'>20:15</var> PDT</small><br><strong>Monitoring</strong> - We have identified the issue causing failure response codes when connecting to dynupdate.no-ip.com. We are observing connection success response codes and are monitoring recovery for the dynupdate service and the Dynamic DNS update service.</p><p><small>Oct <var data-var='date'> 5</var>, <var data-var='time'>19:47</var> PDT</small><br><strong>Investigating</strong> - We are currently investigating reports of failed dynamic DNS updates caused by connection failure response codes when connecting to dynupdate.no-ip.com. We will provide updates as they become available.</p>tag:status.noip.com,2005:Incident/108751952022-08-21T09:10:14-07:002022-08-21T09:10:15-07:00Website and DNS updates unavailable<p><small>Aug <var data-var='date'>21</var>, <var data-var='time'>09:10</var> PDT</small><br><strong>Resolved</strong> - We have resolved the issue impacting noip.com. After investigation, DNS updates were not impacted. All systems are operational.</p><p><small>Aug <var data-var='date'>21</var>, <var data-var='time'>06:41</var> PDT</small><br><strong>Investigating</strong> - We are currently investigating an incident affecting noip.com and DNS updates. We are working to resolve the issue and will provide updates as they are available.</p>tag:status.noip.com,2005:Incident/108214292022-08-14T07:57:36-07:002022-08-14T07:57:37-07:00Email login and access issues<p><small>Aug <var data-var='date'>14</var>, <var data-var='time'>07:57</var> PDT</small><br><strong>Resolved</strong> - The issue has now been resolved.</p><p><small>Aug <var data-var='date'>13</var>, <var data-var='time'>16:48</var> PDT</small><br><strong>Identified</strong> - One of No-IP's mail providers is reporting users are experiencing issues with login. They have identified the issues and are working to restore the failed services. We will update when we learn more</p>tag:status.noip.com,2005:Incident/106558662022-07-20T20:25:21-07:002022-07-20T20:25:21-07:00Gateway Errors when attempting to purchase<p><small>Jul <var data-var='date'>20</var>, <var data-var='time'>20:25</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'>20</var>, <var data-var='time'>17:16</var> PDT</small><br><strong>Monitoring</strong> - We have implemented measures to limit the impact of latency from our payment gateway provider and we will continue to monitor this issue.</p><p><small>Jul <var data-var='date'>20</var>, <var data-var='time'>13:45</var> PDT</small><br><strong>Investigating</strong> - Our payment processing gateway is currently experiencing an outage. Customers attempting to make a payment or change the payment method on file are receiving a gateway timeout error. We are currently working with our payment processing gateway to resolve the issue. We will provide an update as soon as we know more.</p>tag:status.noip.com,2005:Incident/102679572022-06-13T13:46:43-07:002022-06-13T13:46:44-07:00Hopto.org Not Resolving<p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>13:46</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved and all hostnames on hopto.org and redirect hostnames are now resolving.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>12:59</var> PDT</small><br><strong>Monitoring</strong> - The hold has been lifted. We're still waiting to hear from the .org registry to get further details on why this happen and to prevent this from happening in the future.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>10:31</var> PDT</small><br><strong>Identified</strong> - We are currently experiencing an issue with our hopto.org domain. All hostnames on hopto.org and redirect hostnames are currently not resolving. We're reaching out to the .org registry to see why a hold was placed on the domain and will update this status when we know more.</p>tag:status.noip.com,2005:Incident/98140192022-04-19T11:47:35-07:002022-04-19T11:47:35-07:00Login and Sign-Up Failure<p><small>Apr <var data-var='date'>19</var>, <var data-var='time'>11:47</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr <var data-var='date'>19</var>, <var data-var='time'>10:52</var> PDT</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Apr <var data-var='date'>19</var>, <var data-var='time'>10:52</var> PDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are able to see successful logins and sign-ups.</p><p><small>Apr <var data-var='date'>19</var>, <var data-var='time'>10:33</var> PDT</small><br><strong>Identified</strong> - We've identified the issue causing login and sign-up failures. This is impacting our website and not dynamic updates.</p>tag:status.noip.com,2005:Incident/97725922022-04-12T20:45:53-07:002022-04-12T20:45:53-07:00Alternate-port SMTP, and mail1.no-ip.com unavailable<p><small>Apr <var data-var='date'>12</var>, <var data-var='time'>20:45</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr <var data-var='date'>12</var>, <var data-var='time'>20:22</var> PDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Apr <var data-var='date'>12</var>, <var data-var='time'>20:22</var> PDT</small><br><strong>Investigating</strong> - Configuration and IP propagation during our maintenance window took longer than expected. We are currently working to restore service as soon as the routes update.</p>tag:status.noip.com,2005:Incident/97710382022-04-12T20:00:24-07:002022-04-12T20:00:29-07:00Upgrade of Email Services, Router configuration<p><small>Apr <var data-var='date'>12</var>, <var data-var='time'>20:00</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Apr <var data-var='date'>12</var>, <var data-var='time'>19:01</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Apr <var data-var='date'>12</var>, <var data-var='time'>13:54</var> PDT</small><br><strong>Scheduled</strong> - We will be migrating Alternate-port SMTP, Backup MX, and Reflector to our new datacenter and new infrastructure. We will also be moving the IP address prefix from our previous datacenter to our new one.<br /><br />The only service for which we expect downtime is Alternate-port SMTP, and only for a few minutes as the routes propagate across the Internet. Since the routers and load balancers that must be reconfigured also handle other No-IP services such as the website, there is a small chance that they could be affected. We will update this status if that happens.</p>tag:status.noip.com,2005:Incident/96498022022-03-28T09:50:52-07:002022-03-28T09:50:53-07:00Degraded phone and ticket support: Zendesk outage<p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>09:50</var> PDT</small><br><strong>Resolved</strong> - Our 3rd party support provider, Zendesk has resolved the incident affecting No-IP phone and ticket support. We apologize for the inconvenience this may have caused. If your call was dropped when speaking with No-IP support, please give us a callback and we will be happy to help!</p><p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>08:53</var> PDT</small><br><strong>Identified</strong> - Our 3rd party phone and ticket support provider Zendesk is currently experiencing performance issues resulting in dropped No-IP phone support calls and degraded ticket support. For current incident information visit status.zendesk.com</p>tag:status.noip.com,2005:Incident/94468502022-03-02T11:47:06-08:002022-03-02T11:47:06-08:00Impacted Services for POP3 and IMAP Email Services<p><small>Mar <var data-var='date'> 2</var>, <var data-var='time'>11:47</var> PST</small><br><strong>Resolved</strong> - Our third party email vendor has identified and resolved the issue. All POP3 and IMAP services have been restored.</p><p><small>Mar <var data-var='date'> 2</var>, <var data-var='time'>11:07</var> PST</small><br><strong>Investigating</strong> - Our third party email vendor is experiencing an issue impacting POP3and IMAP email services. We are investigating and will provide an update as soon as we learn more. During this time POP3 and IMAP email services will be degraded. Users may not be able to log in or access email.</p>tag:status.noip.com,2005:Incident/93437012022-02-17T10:57:54-08:002022-02-17T10:57:54-08:00Website and Account Management Reporting Intermittent 502 Errors<p><small>Feb <var data-var='date'>17</var>, <var data-var='time'>10:57</var> PST</small><br><strong>Resolved</strong> - The system has been stable for the last two hours. We are considering this issue resolved.</p><p><small>Feb <var data-var='date'>17</var>, <var data-var='time'>08:54</var> PST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Feb <var data-var='date'>17</var>, <var data-var='time'>07:51</var> PST</small><br><strong>Investigating</strong> - We are currently working to resolve the cause of intermittent degraded website performance causing 502 errors. We will provide an update as soon as we have more information.</p>