Welcome to No-IP's home for real-time information on system status. Here you'll find live and historical data on system performance. If there are any interruptions in service, a note will be posted here.
Resolved -
The issue affecting Alternate Port SMTP has been resolved the queue backlog as normalized. All systems are operational.
Aug 31, 16:04 PDT
Monitoring -
Connectivity has been restored. Alternate port SMTP mail that was delayed is now moving through the queue and being delivered. Expect queue delays for the next hour or so while the backlog processes. We will continue monitoring.
Aug 31, 13:09 PDT
Identified -
We are seeing delivery problems on our alternate port SMTP service. The cause is a routing problem affecting part of the network our mail servers send from. Our team is working on a fix.
We have a temporary reroute in place to keep traffic moving while we sort out the underlying problem. One known limitation: mail sent to a group address or through a forward may still bounce, depending on how the receiving side is configured.
We will post an update here as soon as we know more.
Aug 31, 12:23 PDT
Resolved -
This incident has been resolved.
Aug 27, 08:25 PDT
Monitoring -
We have restored the affected domains and DNS resolution is now recovering for hostnames on hopto.me and a few other .me domains impacted by this issue. Our team has confirmed that these domains are resolving again.
If your hostname is still not resolving, this is expected to clear on its own shortly. Due to standard DNS caching (TTL) on the .me registry, it may take up to an hour for the change to fully propagate across all networks and providers.
We are continuing to monitor resolution closely to confirm everything is fully back to normal. We apologize for the disruption and appreciate your patience.
Aug 17, 12:24 PDT
Investigating -
We are currently investigating an issue affecting DNS resolution for hostnames on the hopto.me domain. Customers using hostnames on this domain may find that they are not resolving as expected.
Our team is actively looking into the cause and working to restore normal resolution as quickly as possible. We understand how disruptive this is and apologize for the inconvenience.
We will post further updates here as we learn more. Thank you for your patience.
Aug 16, 07:51 PDT