Service Degradation Affecting Multiple No-IP Properties and Services

Incident Report for No-IP

Resolved

This incident is resolved. All systems are operational.
Posted Sep 26, 2024 - 11:05 PDT

Monitoring

We have identified the cause to be related to an outage with one of our ISPs in our data center. We have re routed traffic and have observed recovery throughout the affected properties and services. We will continue to monitor over the next couple hours.
Posted Sep 26, 2024 - 08:21 PDT

Update

We are continuing to investigate the issues that are affecting No-IP services. At this time Dynamic DNS and DNS resolution is not affected.
Posted Sep 26, 2024 - 08:12 PDT

Investigating

We are currently investing reports of 500 errors being thrown when attempting to purchase services in the No-IP checkout flow.
Posted Sep 26, 2024 - 07:31 PDT
This incident affected: Website, Account Management (my.noip.com), Alternate-port SMTP, Backup MX / Mail Reflector, Monitoring, Payment Processing, and Support (noip.com/support).